With CATvMaster™, user security is based on pre-defined access levels for specific job descriptions and work groups, as well as the ability to limit users to a particular grouping of franchises. This is essential for MSO’s that have multiple remote sites sharing the same call center database. CATvMaster™ allows you to establish access levels appropriate for your specific needs.
CATvMaster’s™ setup is defined by a series of parameters and tables. These are user-defined and can be modified by management if changes occur within your organization. Many tables or ‘pick lists’ are defined to ensure data entry integrity and accuracy. The system has extensive on-line prompts and user defined help and scripting functions.